Cruz Crewz LLC ("Cruz Crewz," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cruzcrewz.com or use our services.
1. Information We Collect
Information you provide directly:
- Name, email address, and phone number when requesting a quote or signing a service agreement
- Property address for service delivery and pricing purposes
- Payment information (processed securely by Stripe — we never store card numbers)
- Digital signature when signing a service contract
- Communications you send us via email, phone, or our website
Information collected automatically:
- Device type and browser when you visit our website
- Pages visited and time spent on our site
- Approximate location via IP address
- GPS coordinates at the time of contract signing (used for audit trail only)
2. How We Use Your Information
- To provide, schedule, and manage lawn care services
- To generate and send quotes and service agreements
- To process payments through Stripe
- To send appointment reminders, service updates, and confirmations
- To respond to your questions and support requests
- To improve our website and services
- To comply with legal obligations
3. SMS and Text Message Communications
Customer Consent for SMS
Cruz Crewz LLC provides two distinct SMS programs. Consent for one does not automatically enroll you in the other:
- Informational/Transactional: By opting in during the booking or contract process, you agree to receive messages regarding appointment reminders, service updates, and invoices.
- Marketing/Promotional: If you explicitly opt-in for marketing, you may receive promotional offers or seasonal discounts.
Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.
Data Privacy & Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: We use Stripe for payment processing, Supabase for secure data storage, and Resend for email delivery. These providers are contractually obligated to protect your data.
- Legal requirements: We may disclose your information if required by law or to protect the rights and safety of Cruz Crewz, our customers, or others.
- Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.
Mobile opt-in information and consent are never shared with third parties under any circumstances.
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure database storage via Supabase, and PCI-compliant payment processing via Stripe. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service agreements and payment records are retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your data by contacting us, subject to these legal retention requirements.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of SMS communications at any time by replying STOP
- Request a copy of your signed service agreement
To exercise any of these rights, contact us at the information below.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
© 2026 Cruz Crewz LLC. All rights reserved.